01About Koto Niben
Koto Niben is an online multi-vendor marketplace operating in Bangladesh. Our platform allows independent sellers, retailers, wholesalers, and businesses to showcase and sell products while enabling customers to discover, communicate with sellers, and purchase products online.
For the purposes of this policy, “Koto Niben”, “we”, “our”, and “us” refer to the operator of www.kotoniben.com.
02Information We Collect
A. Personal Information
- Full name
- Email address
- Mobile phone number
- Profile picture
- Account login information
- Billing and delivery addresses
- Other information you voluntarily provide.
B. Seller Information
- Business or shop name
- Seller name and contact details
- Business address
- Product and inventory information
- Business identification or verification documents, where required
- Payment and payout details
- Information required to manage seller accounts.
C. Transaction Information
- Order details and order history
- Purchased products and quantities
- Transaction amounts
- Payment status and transaction references
- Delivery information
- Refund and dispute information.
D. Communication Information
We may collect information shared through:
- Buyer and seller chat messages
- Customer support conversations
- Contact forms
- Feedback, reviews, and complaints
- Other communications with our team.
E. Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website activity and browsing behavior
- Cookies and similar technologies
- Referral URLs and access timestamps.
03How We Use Your Information
We use collected information to:
- Create and manage customer and seller accounts.
- Facilitate product purchases and sales.
- Process payments and transactions.
- Connect buyers with relevant sellers.
- Enable buyer-seller communication.
- Manage orders, deliveries, cancellations, and refunds.
- Verify seller accounts and prevent fraudulent activities.
- Provide customer support and resolve disputes.
- Improve website functionality and user experience.
- Send important account, order, and service notifications.
- Send promotional communications where permitted and applicable.
- Maintain platform security and prevent unauthorized access.
- Comply with applicable laws and regulatory requirements.
04Sharing Your Information
Koto Niben does not sell your personal information to third parties.
However, we may share relevant information in the following circumstances:
A. With Sellers
When you place an order, the relevant seller may receive information necessary to process and fulfill your order, including your name, contact number, delivery address, and order details.
B. With Buyers
Sellers may have access to information necessary to respond to customer inquiries, communicate about products, and fulfill orders.
C. Payment Service Providers
We may share necessary transaction information with authorized payment service providers, banks, and financial institutions to process payments, verify transactions, and handle refunds.
D. Delivery Partners
We may share relevant customer and delivery information with courier companies and delivery partners to facilitate product delivery.
E. Technology and Service Providers
We may use trusted third-party providers for website hosting, database management, authentication, email delivery, analytics, security, and other technical services.
F. Legal Requirements
We may disclose information when required by applicable law, a valid legal process, or a competent regulatory authority.
05Payments and Financial Information
Koto Niben may support payment methods such as cash on delivery, mobile financial services, debit cards, credit cards, and other supported payment options.
Online transactions may be processed through third-party payment gateways.
We do not intend to store complete debit or credit card numbers or card security codes on our own servers. Such information should be handled by the relevant payment provider according to its security practices.
Payment providers may have their own privacy policies and terms.
06Cookies and Tracking Technologies
Koto Niben may use cookies and similar technologies to:
- Keep users logged into their accounts.
- Remember user preferences.
- Maintain shopping and browsing sessions.
- Improve website performance.
- Understand website traffic and usage.
- Support website security and functionality.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
07Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
- Secure authentication systems.
- Access restrictions.
- Encrypted connections where supported.
- Secure database management.
- Monitoring and security controls.
- Regular maintenance and security improvements.
However, no online platform or electronic transmission method can guarantee absolute security.
08Data Retention
We retain personal information only for as long as reasonably necessary to:
- Maintain your account.
- Complete transactions and provide services.
- Maintain order and financial records.
- Resolve complaints and disputes.
- Prevent fraud and misuse.
- Meet applicable legal and regulatory obligations.
When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
09Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing relies on consent.
- Request information about how your data is used.
- Raise concerns regarding the handling of your personal information.
To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests.
10Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or external services.
Koto Niben is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the relevant third-party privacy policies before sharing information.
11Children’s Privacy
Koto Niben is not intended for individuals under the age of 18 who cannot independently enter into applicable account and transaction agreements.
We do not knowingly collect personal information from children in violation of applicable laws. If we become aware of such collection, we will take appropriate steps to address it.
12Marketing and Notifications
We may send users service-related communications, including account updates, order notifications, security alerts, and important platform announcements.
We may also send promotional emails or messages where permitted by applicable law.
Users may opt out of promotional communications where an unsubscribe option is provided. Service-related communications may still be necessary.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage users to review this page periodically.
14Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Website: https://kotoniben.com
- Email: [Insert Official Support Email]
- Business Name: Koto Niben
- Location: Bangladesh
We will make reasonable efforts to review and respond to privacy-related requests.